After many years working with executives from all over the world, from businesses of all types and sizes, the author has confirmed that the subject that worries them most in the exercising of their responsibilities is managing people. The book tackles the 20 most potentially conflictive aspects in the every-day management of people: communication, loneliness, power, error management, control, etc. And each one of these aspects is illuminated by the mind of Shakespeare, unquestionably one of the greatest investigators and observers of the human spirit.
